Return & Refund Policy

In order to give customers a good shopping experience, if you are not satisfied with the purchase you received, you can contact us at support@exobazaar.com to send detailed information about your order number, and we will deal with related issues such as return payment as soon as possible. Please note that if the item crashes during transportation, we will bear the shipping cost. However, if there are no problems with the returned goods, you will need to pay for shipping.

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Return address

8, Baniyas Square, Dubai, United Arab Emirates

 

Refunds (if applicable)

 

Once our warehouse receives and inspects your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Method & Fees

 

Return Method: By mail

Return Label: Download and print, Free

Restocking Fees: No cost

Refund Processing Time: 10 days

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@exobazaar.com

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@exobazaar.com  and send your item to our warehouse.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have any question, please contact support@exobazaar.com

Address: 8, Baniyas Square, Dubai, United Arab Emirates

Phone: +971 50 949 0801

Mail: support@exobazaar.com