General Information

What is Exo Bazaar?
Exo Bazaar is a UAE-based e-commerce store specializing in 100% authentic perfumes from trusted, premium brands.

Who operates Exo Bazaar?
Exo Bazaar is managed and operated by Exo Trading LLC.

Where is Exo Bazaar located?
We are based in Baniyas Square – Dubai, 8, Dubai, United Arab Emirates.

Are your products original?
Yes, all products are 100% genuine and sourced directly from brands or authorized distributors.

Do you operate outside the UAE?
No, Exo Bazaar currently operates exclusively within the United Arab Emirates.

How can I contact your support team?
You can reach us via:

  • Email: support@exobazaar.com
  • Phone: +971 50 949 0801
  • Live Chat: Available on our website during business hours

Shipping & Delivery

What are your delivery timelines?

Orders Handling Time: 1–2 business days. (Monday to Saturday)

Orders Transit time: 1-2 Business Days ( Monday to Saturday)

Estimated Total delivery time based on customer locations: 2–4 business days (Monday to Saturday).

Is delivery free?

Yes, we offer free delivery on all orders across the UAE.

Can I track my order?

Yes, you will receive a tracking number via email or SMS once the order is shipped.

Orders & Payments

What payment methods are accepted?
We accept the following payment options:

  • Visa 
  • Mastercard
  • Tabby
  • American Express
  • Apple Pay
  • Google PAy
  • Union Pay
  • Cash On delivery 

Can I cancel an order after placing it?
You can cancel your order before it is dispatched. Once shipped, cancellation is not possible.

How can I use a discount or promo code?
You can enter your discount code at checkout before completing the payment.

What if I receive the wrong product?
Contact customer support immediately. We will arrange for a replacement or refund at no extra cost.

Returns & Refunds

What is your return policy?
You can request a return within 15 days of receiving your order.

How can I initiate a return?
To start a return, contact us via email or live chat with your order number and reason for return.

How long does it take to receive a refund?
Refunds are processed within 10 business days after your returned item is received and approved.

Additional Questions

Do you offer gift wrapping?
Yes, gift-wrapping is available at checkout for select items.

How can I stay informed about new products or promotions?
You can follow Exo Bazaar on Instagram, Facebook, and TikTok, or subscribe to our newsletter for updates.

Contact Information

Store Name: Exo Bazaar

Business Name: Exo Trading LLC

Address: 8, Baniyas Square, Dubai, United Arab Emirates

Email: support@exobazaar.com

Phone: +971 50 949 0801

Live Chat: Available on our website

Business Hours: Monday to Saturday: (9 Am to 10 Pm)-(GMT+04:00) Gulf Standard Time (Dubai)